Elegatto Care Plan

Built to last. But if it doesn't — we've got you covered.

The Elegatto Care Plan gives you 365 days of peace of mind from the date of purchase. If your item has a manufacturing defect — a broken clasp, a faulty finish, a structural issue — we'll replace it. No receipts to dig up. No lengthy claims process.

WHAT'S COVERED

• Manufacturing defects

• Broken or faulty clasp

• Structural damage under normal wear

WHAT'S NOT COVERED

• Normal wear and tear

• Accidental damage

• Lost or stolen items

• Claims submitted without returning the defective item

HOW IT WORKS

1. Contact us at [email protected] with your order number and a description of the issue

2. Our team will review your claim within 1–2 business days

3. If approved, you'll receive a prepaid return label to send the item back

4. Once received and inspected, we'll send your replacement within 2–3 business days

A physical return of the defective item is required to process all replacements. This allows us to inspect every claim and maintain the quality standard Elegatto is built on.