Frequently Asked Questions
Everything you need to know about your Elegatto experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer a warranty on your products?
Yes, all Elegatto products come with a one-year limited warranty that covers manufacturing defects. This does not include normal wear and tear or accidental damage.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us within 1 hour of placing your order, and we will do our best to accommodate your request.